1. Who handles your refund
Airocard subscriptions are sold through Paddle.com, who acts as the Merchant of Record for all purchases. This means Paddle — not Airocard directly — processes your payment, appears on your billing statement, and processes any refund. Airocard determines the eligibility rules below; Paddle executes the actual refund transaction once approved.
2. Money-back guarantee
This guarantee applies to your first payment on a new subscription. It does not automatically apply to subsequent renewal payments (monthly or annual) — see Section 3 for how those are handled.
3. Refunds after the guarantee period, and on renewals
Once the 14-day window has passed, or for a renewal payment on an existing subscription, refunds are considered on a case-by-case basis. We're generally reasonable about this — reach out and explain your situation. Common examples where we'd expect to issue a refund:
- You were charged for a renewal after you'd already cancelled (a timing/technical error on our end)
- A duplicate charge occurred due to a payment processing error
- The service was materially unavailable or broken for an extended period through no fault of yours
We generally do not issue partial refunds for unused time remaining in a billing period if you simply decide to stop using the service partway through — cancelling stops future charges, but doesn't retroactively refund the current period (see Section 4).
4. Cancelling your subscription
You can cancel anytime by contacting hello@airocard.com, or through the subscription management link Paddle includes in your payment receipt emails.
- Cancelling stops future billing — you will not be charged again.
- Your card(s) remain live and functional through the end of the period you've already paid for.
- After that period ends, your card(s) are taken offline. Your data is retained for a reasonable period afterward in case you resubscribe, then deleted per our Privacy Policy's retention terms.
5. How to request a refund
Email hello@airocard.com with the email address used for your subscription and the reason for your request. We aim to respond within 2 business days. Approved refunds are processed by Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank/card issuer.
6. Chargebacks
If you have a billing concern, please contact us directly first — we can typically resolve it faster than a bank dispute process, and it avoids the fees and account friction a chargeback can create for both sides. If you file a chargeback with your bank instead of contacting us, we reserve the right to suspend your account while the dispute is investigated.
7. Changes to this policy
We may update this policy from time to time. Changes will be reflected by an updated "Last updated" date at the top of this page and will not apply retroactively to a refund request already in progress.
8. Contact
Questions about this policy can be sent to hello@airocard.com.